Terms and Conditions
The Terms and Conditions page for BoldCrystals.com explains the rules for using the website, including ordering, payments, shipping, and returns. Customers agree to these terms for a clear and safe shopping experience. It states that returns or exchanges are only accepted for damaged items, and any disputes will be handled according to UAE law.
Welcome to BoldCrystals.com. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General
- Bold Crystals deals exclusively in 100% natural, certified gemstones and gemstone jewellery.
- All products sold are authentic, sourced directly from the earth, and guaranteed natural unless otherwise stated.
- We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website means you accept any changes.
2. Orders and Payments
- All orders are subject to product availability.
- Prices and product details may change without notice.
- Payment must be made in full before shipment.
- We accept payments through the secure gateways displayed on the website.
3. Shipping
- We ship locally within the UAE and internationally worldwide.
- Delivery timelines depend on location and product availability as detailed in our Shipping Policy.
- We ensure all products are securely packed to avoid damage during transit.
4. Returns and Exchanges
- We do not accept returns or exchanges on gemstones or jewellery unless the product is damaged during shipment.
- Change of mind is not applicable for returns or exchanges.
- Customised jewellery orders are non-returnable and non-exchangeable.
- If you receive a damaged product, please contact us within 48 hours with photos and video proof. We will arrange for a refund or replacement.
5. Product Information
- We strive to provide accurate images and descriptions of our products. However, slight variations in color, size, and shape may occur as gemstones are natural products.
- All weights, measurements, and specifications are approximate.
6. Intellectual Property
- All content on BoldCrystals.com, including images, text, logos, and designs, are the property of Bold Crystals and protected by copyright law.
- You may not copy, reproduce, or distribute any content without our prior written consent.
7. Limitation of Liability
- Bold Crystals is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
- We do not guarantee results from the use of gemstones or jewellery.
8. Privacy
- We respect your privacy and protect your personal information as described in our Privacy Policy.
9. Governing Law
- These terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of UAE courts.
10. Contact Us
- For questions or concerns about these terms, please contact us at boldcrystals@gmail.com
Thank you for choosing Bold Crystals. We are committed to providing you with the highest quality natural gemstones and jewellery.