Return & Exchange Policy

Bold Crystals does not accept returns or exchanges on gemstones or custom jewellery unless the product is damaged during shipping. All items are quality-checked and recorded before dispatch.

At Bold Crystals, customer satisfaction is important to us. However, due to the nature of our products, please read our return policy carefully:

❌ No Returns or Exchanges

• We do not accept returns, refunds, or exchanges on any gemstones or jewellery items.
• Change of mind is not a valid reason for return or exchange.
• Customized jewellery orders are non-returnable under all conditions.

✅ Damage During Shipping

• All items are carefully inspected and video recorded before shipping.
• If your item arrives damaged, please contact us within 24 hours of delivery with photos and the unboxing video.
• In case of verified shipping damage, we will offer a replacement or refund.

Thank you for understanding and supporting our policy. This ensures fair handling for both sides and maintains the integrity of our natural gemstone products.