Delivery UAE 3–5 days · Worldwide 5–10 days
GBP
USDUS DollarAEDUAE DirhamSARSaudi RiyalQARQatari RiyalKWDKuwaiti DinarBHDBahraini DinarOMROmani RialEUREuroGBPBritish PoundINRIndian RupeePKRPakistani RupeeCADCanadian DollarAUDAustralian DollarCHFSwiss FrancSEKSwedish KronaNOKNorwegian KroneDKKDanish KronePLNPolish ZlotyCZKCzech KorunaHUFHungarian ForintRONRomanian LeuTRYTurkish LiraRUBRussian RubleUAHUkrainian HryvniaAZNAzerbaijani ManatGELGeorgian LariKZTKazakhstani TengeUZSUzbekistani SomEGPEgyptian PoundJODJordanian DinarIQDIraqi DinarMADMoroccan DirhamDZDAlgerian DinarTNDTunisian DinarNGNNigerian NairaKESKenyan ShillingZARSouth African RandMYRMalaysian RinggitSGDSingapore DollarIDRIndonesian RupiahTHBThai BahtPHPPhilippine PesoVNDVietnamese DongBDTBangladeshi TakaLKRSri Lankan RupeeNPRNepalese RupeeCNYChinese YuanJPYJapanese YenKRWSouth Korean WonHKDHong Kong DollarTWDNew Taiwan DollarNZDNew Zealand DollarBRLBrazilian RealMXNMexican Peso

Return & Exchange Policy

Last updated: 21 September 2026

Every stone we sell is natural and one of a kind, and every order is checked and video-recorded before it ships. So our return and exchange policy is simple: sales are final — except for items damaged in transit, wrong or faulty items, and where your local law gives you the right to cancel.

Damaged in transit? We'll put it right

  1. Tell us within 24 hours of delivery at [email protected]. A quick report helps us claim from the courier.
  2. Send photos and your unboxing video showing the parcel and the item.
  3. We fix it — once the damage is confirmed, we send a replacement or a full refund.

Missed the 24 hours? Contact us anyway. This time limit never reduces your legal rights for faulty goods.

Wrong or faulty item

If you receive something different from what you ordered, or an item with a genuine fault, email us with photos. We'll replace, repair or refund it, and we'll cover the return shipping.

Change of mind

Outside the EU and UK, we don't accept returns or exchanges for change of mind. Custom and personalised jewellery can't be returned under any circumstances unless it's faulty.

EU and UK customers: your 14-day right to cancel

If you live in the European Union or the United Kingdom, the law gives you 14 days from delivery to cancel your order without giving a reason.

  • What's covered: loose gemstones and ready-made jewellery.
  • What's not covered: custom, personalised or made-to-order jewellery — anything made to your specifications, such as your choice of stone, metal, size or engraving.
  • How to cancel: email [email protected] with your order number within 14 days of delivery. You can use the form below, but you don't have to.
  • Send it back within 14 days of telling us. You pay the return shipping — we recommend a tracked, insured service.
  • Condition: please return items unused and in their original packaging. We may reduce your refund if an item was handled more than needed to inspect it.
  • Your refund: the item price plus the standard shipping you paid, within 14 days of receiving the item back (or proof that you've sent it), to your original payment method.

Model cancellation form

To: Bold Crystals, [email protected]
I hereby give notice that I cancel my contract for the sale of the following goods: [items]
Ordered on: [date] · Received on: [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

Australia and New Zealand

Our goods come with guarantees that can't be excluded under your consumer law. For a major failure, you're entitled to a replacement or a refund.

Import duties on returned items

Import duties and taxes are charged by your country's customs, not by us, so we can't refund them. You may be able to reclaim them from your customs authority.

Refused or undeliverable parcels

If a parcel comes back to us because it was refused, not collected or sent to a wrong address you gave us, we refund the item price minus the shipping and return costs.

Questions?

Email [email protected]. We usually reply within one business day.