Delivery UAE 3–5 days · Worldwide 5–10 days
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Shipping Policy

Last updated: 21 September 2026

Our shipping policy in one line: we ship natural gemstones and jewellery from the UAE to customers worldwide. UAE orders arrive within 3–5 days of dispatch, and international orders in 10–15 days by tracked international courier.

Shipping costs and delivery times

DestinationShipping costDelivery time
United Arab EmiratesFree3–5 days, tracked
Worldwide$5010–15 days by international courier, tracked

You always see the exact shipping cost at checkout, before you pay.

When your order ships

  • Loose gemstones usually ship within 1 business day.
  • Jewellery takes 1–2 days to prepare before it ships.
  • Custom pieces — we confirm the timeline with you before we start.
  • Orders placed on a weekend or UAE public holiday ship on the next working day.

Delivery in the UAE

  • Dubai: delivered by Quiqup within 3–5 days of dispatch.
  • Rest of the UAE: delivered within 2 days of dispatch.

International delivery

  • Carrier: FedEx International.
  • Delivery time: 3–5 business days after dispatch to most countries. Remote areas and customs checks can add a few days.
  • Tracking: we email your tracking number as soon as your parcel ships.

Customs, duties and taxes

International parcels may be charged import duties, VAT/GST or handling fees on arrival. These are set by your country's customs and paid by you, usually to FedEx before delivery. They're not included in our prices unless checkout shows them.

  • European Union: import VAT applies to every parcel, whatever its value. Customs duty may also apply above €150.
  • United Kingdom: UK VAT applies to imported goods, and customs duty may apply above £135.
  • United States: duties can apply to parcels of any value. FedEx contacts you if anything is due.
  • Other countries: check your local customs rules, or ask us before you order.

We declare the true value and contents on every customs form. We can't mark orders as gifts or lower the declared value.

Address and delivery problems

  • Check your address at checkout. We can only change it before your parcel ships.
  • Add a working phone number — couriers use it to arrange delivery and customs clearance.
  • Late or lost parcel? Email us your order number and we'll open an investigation with the courier.
  • Damaged parcel? Tell us within 24 hours — see our Return & Exchange Policy.

Safe, secure packaging

Every stone and piece of jewellery is checked, video-recorded and packed in sealed, protective packaging before it leaves us.

Where we can't ship

We can't ship to countries under international sanctions, or where our carriers have suspended service. If your country isn't listed at checkout, email us.

Questions?

Email [email protected]. We usually reply within one business day.